Duty Of Candour

The duty of candour came into effect for all non-NHS bodies registered with CQC (including all General Practices) from 1 April 2015. This is Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 which sets out Fundamental Standards. It aims to ensure that providers are open and transparent with people who use services and other ‘relevant persons’ (people acting lawfully on their behalf) in general in relation to care and treatment

Openness and honesty when things go wrong

At The Duru Practice we believe in being fair and transparent. We aim to get things right for you first time, every time. In the unfortunate event that this doesn’t happen we will put it right as soon as possible and talk to you about it.If you have any concerns about your care please speak to a member of staff who will be happy to help you.This is our duty of candour to you.