Electronic Prescribing Service (EPS)
The Duru Practice is now using the NHS Electronic Prescribing Service (EPS).
Under this service instead of a paper prescription being printed and collected, the prescription can be sent electronically to the patient's chosen pharmacy.
This is an optional service, if you want your prescriptions to be sent electronically you must speak to your chosen pharmacy and nominate them officially. Patients will not automatically have their prescriptions sent this way - it is an OPT IN service.
The NHS EPS is a secure and confidential service and your electronic prescription will only be seen by the same people who see your paper prescription now (GP practice staff, pharmacy staff, NHS prescription payment and fraud prevention agencies).
Frequently Asked Questions
Q) Will the way I order my medication change?
A) No, you will still need to request your medication either directly at the practice, on-line or inform the pharmacy if they normally order on your behalf.
Q) If I don't get a paper prescription any more, I won't get a repeat order form so how do I request my next prescription?
A) The pharmacy will give you a repeat order form when they give you your medication.
Q) How long will my repeat prescription take?
A) Please allow 2 full working days for us to process and send repeat prescriptions. Prescriptions are not processed at the weekend.
N.B. If an update or review is needed please allow more time as the doctor may need to see you before issuing more medication.
Q) If my prescription is electronic, how will you know where it is?
A) There is an audit trail on the computer so we can see if it is still at the practice awaiting approval or has been sent electronically to the pharmacy.
Q) Can all medication be sent using this electronic system?
A) No. Certain medications, such as as controlled drugs, must still be prescribed in paper format at present.